Product Update • Sep 4, 2026 • 4 min read
Introducing DocChat Studio Analytics
See which questions your chatbot actually answers, which documents get used most, and where visitors drop off — all from a single analytics view.
Your RAG chatbot is only as good as the questions it answers — and the ones it doesn't. Up until now, you could see that people were chatting with your DocChat widget, but not what they were asking or whether they got the answer they needed.
We're changing that with the release of DocChat Studio Analytics.
What you can now see
- Top questions — every question your visitors ask, ranked by frequency, so you know what content matters most.
- Unanswered rate — the share of questions your chatbot couldn't ground in your documents, surfacing knowledge gaps.
- Document usage — which uploaded documents drive the most answers and citations.
- Conversation trends — daily chat volume so you can spot spikes after launches or campaigns.
Why this matters
The most common failure mode of an AI knowledge base isn't the model — it's missing or stale documents. Analytics turns your chatbot from a black box into a feedback loop: find the gap, upload the document, and watch the unanswered rate drop.
Every unanswered question is a piece of content you're missing. Analytics tells you exactly what to write next.
Getting started
Analytics is available now on all DocChat plans, including Free. Open any chatbot in the Studio and you'll find the Analytics tab — no setup required. Pro and Business plans add historical range and export.
